This Privacy Policy outlines how Dead Dingo Dongas (referred to as “we”, “us”, or “our”), operated by a Sole Trader, collects, uses, protects, and discloses personal information. We operate in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We collect personal information necessary to provide our products and services to you.
- Contact details: Names, shipping addresses, billing addresses, email addresses, and phone numbers.
- Transaction information: Details about products purchased, order history, and payment methods.
- Method of collection: Information is collected directly when you create an account, place an order, or contact us.
2. Payment Data and Third-Party Gateways
To ensure financial security, we do not store credit card or bank account details on our servers.
- Payment processing: Payments are processed securely through our authorized third-party providers: Afterpay, PayPal, and BPAY.
- Provider policies: These external platforms handle your financial data according to their own strict privacy standards.
- Reviewing terms: We encourage you to read the privacy policies of Afterpay, PayPal, and BPAY before completing transactions.
3. Use of Personal Information
Your personal information is used strictly to conduct our retail operations.
- Order fulfillment: To process payments, package goods, and arrange delivery to your address.
- Customer support: To answer inquiries, process product returns, and provide tracking updates.
- Marketing: To send promotional offers and newsletters, but only if you have explicitly opted in.
- Opt-out option: You can unsubscribe from marketing emails at any time using the “unsubscribe” link provided in the email.
4. Disclosure of Personal Information
We do not sell, rent, or trade your personal data to third parties.
- Service providers: Data is shared only with essential partners like delivery couriers, postal services, and IT providers.
- Legal requirements: Information may be disclosed if required by Australian law, regulation, or law enforcement.
- Overseas disclosure: We do not knowingly transfer or store your personal information with overseas recipients.
5. Data Security
We take reasonable physical and technical steps to protect your personal information from misuse, loss, or unauthorized access.
- Website security: Our online store uses Secure Sockets Layer (SSL) encryption for all data transmissions.
- Data destruction: Information is securely deleted or de-identified when it is no longer required for business or legal reasons.
6. Access and Correction
You have the right to review, update, or correct the personal information we hold about you.
- Requests: Contact us using the email address below to request access to your stored data.
- Corrections: We will update inaccurate, incomplete, or outdated information promptly upon your written request.
7. Complaints and Contact Details
If you have questions, wish to update your data, or want to lodge a complaint about a privacy breach, please contact us at:
- Business Name: Dead Dingo Dongas
- Structure: Sole Trader
- Email: dddongas@gmail.com
We will investigate and respond to all privacy complaints within 30 days. If you are unsatisfied with our response, you can escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.